Privacy policy

CheezKiDukan (“we”, “us”, “our”) operates the website cheezkidukan.com. This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described below.

1. Information We Collect

Information you give us directly:

• Name, phone number, and delivery address (required to process and deliver your order).

• Email address (for order confirmations and account communication, if provided).

• Payment details, where applicable — processed securely by our payment gateway/Shopify Payments; we do not store your full card details on our own servers.

• Any messages you send us via WhatsApp, email, or the contact form.

Information collected automatically:

• Basic device and browsing data via standard website analytics and cookies.

• Cart and order history on our Shopify platform.

2. How We Use Your Information

• To process, confirm, and deliver your orders (including sharing your name, phone number, and address with our local delivery riders or courier partner).

• To communicate with you about your order status, delivery updates, or refund/replacement requests.

• To respond to customer support questions.

• To improve our website, product catalog, and overall shopping experience.

• To send occasional promotional updates where you have opted in — you can unsubscribe at any time.

• To prevent fraud and misuse of our platform.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We only share it with our delivery team/courier partner, payment processors, and our e-commerce platform provider (Shopify), or when required by law.

4. Cookies

Our website may use cookies to remember items in your cart, understand site usage, and improve performance. You can disable cookies in your browser settings, though some features may not work correctly without them.

5. Data Retention

We retain your order and contact information for as long as needed to fulfill orders, handle claims within our 48-hour claim window, maintain business records, and comply with applicable laws.